Initial client information

Who we are

tridion benefits GmbH
Emil-Hoffmann-Straße 1a, 50996 Cologne, Germany
Phone +49 2236 961530 · info@tridion-benefits.de
Managing Director: Achim Trude · Cologne Local Court, HRB 68751

The capacity in which we act

We are an insurance broker licensed under § 34d(1) of the German Trade Regulation Act.

As an insurance broker we act on behalf of our clients, not on behalf of an insurance undertaking. We are legally obliged to base our advice on a sufficient number of insurance contracts and insurers available on the market, and we advise according to professional criteria.

Registration

We are entered in the intermediaries register:

Registration number: D-FUGS-7IJXV-58
Register authority: Deutscher Industrie- und Handelskammertag (DIHK) e. V., Charlottenstraße 35/36, 10117 Berlin, Germany, phone +49 180 6 005850
Searchable at www.vermittlerregister.info

Licensing and supervisory authority: Chamber of Industry and Commerce of Cologne
Unter Sachsenhausen 5–7
50667 Cologne, Germany

Participating interests

We hold no direct or indirect participation exceeding 10 % of the voting rights or the capital of an insurance undertaking. Equally, no insurance undertaking or its parent holds a direct or indirect participation exceeding 10 % of the voting rights or the capital of our company.

How we are remunerated

For arranging insurance contracts we generally receive a brokerage commission, which is contained in the insurance premium and paid to us by the insurance undertaking. No separate costs arise for you as a result.

Where we agree a fee arrangement with you in an individual case — for instance when arranging commission-free tariffs or for pure advisory work — we agree the reason, the amount and the due date with you in writing in advance.

For the use of our software we charge a licence fee. This is separate from insurance intermediation; the applicable terms are set out under pricing.

Professional indemnity insurance

AXA Versicherung AG
Colonia-Allee 10–20, 51067 Cologne, Germany
Territorial scope: member states of the European Union and contracting states of the European Economic Area (§ 34d(5) GewO)

Complaints and dispute resolution

Please address complaints to us directly in the first instance — in writing to the address above or by email. We will process your complaint and respond within a reasonable period.

If we do not reach agreement, you may call on one of the following out-of-court ombudsman schemes. The procedure is free of charge for you and your right to take legal action remains unaffected:

Versicherungsombudsmann e. V.
Postfach 08 06 32, 10006 Berlin, Germany · www.versicherungsombudsmann.de

Ombudsman for private health and long-term care insurance
Postfach 06 02 22, 10052 Berlin, Germany · www.pkv-ombudsmann.de

You may also contact the supervisory authority responsible for us (see above).